FREQUENTLY ASKED QUESTIONS

What is your return policy?
Please see our page “Shipping”

What is your exchange policy?
Please see our page “Shipping”

When will my order ship?
Your order will be shipped within 3 business days of purchase. If you are issued a tracking number, you can use that to follow the progress of your order as it travels from us to you.

Has my order shipped?
If you’re concerned about the progress of your order and it has been more than 3 business days, please contact us toll free at 1-877-848-5298.

What if I never received my order?
Please contact customer service with all the information you have in regards to this order (such as invoice number, date of purchase, item descriptions, product codes, etc.) and send an email to CustomerService@frontsideshop.ca or contact us toll free at 1-877-848-5298.

Do you ship outside of Canada?
No, we currently do not offer shipping services outside of Canada at this time.

Do you offer gift cards?
Yes we do! Follow this link to create your gift card!

Do you ship to PO boxes?
Yes, as long as they are within Canada.

What are my payment options?
You will be able to pay for your order using paypal, visa, or mastercard. Our payments are processed through authorize.net

When will I be charged for my purchase?
You will be charged for your purchase once your order has been shipped. For additional questions and concerns, view our other pages (Privacy, Terms and Conditions, Shipping, Your Privacy) or contact us at 1-877-848-5298

Is my personal information safe?
Your information is kept secure using SSL technology. See our Privacy Policy for more details.

What is your privacy policy?
Please see Privacy page.

Are your products guaranteed?
If you are not 100% satisfied with your product and would like to make a return, please see our Shipping page for details on our return and exchange policy.

What is my size?
Your size can be determined using the following chart: